Privacy Policy

B.PORT (“we,” “our,” or “us”) operates the website brownscommercehub.com. We are committed to protecting your privacy and handling your personal information in a safe, secure, and responsible manner, in line with Ghana’s Data Protection Act, 2012 (Act 843).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using brownscommercehub.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order, pre-order, and communication records

Payments are processed through secure third-party providers (such as Paystack). We do not collect or store your full payment card or mobile money PIN details.

Non-Personal Information

We may automatically collect certain non-personal information, including IP address, browser type, device information, and pages visited or interaction data.

2. How We Use Your Information

• Process and manage orders and pre-orders
• Communicate order confirmations, updates, and delivery information (by email, SMS, or WhatsApp)
• Provide customer support
• Improve website functionality and user experience
• Send service-related notices and, where you have agreed, promotional messages
• Comply with legal and regulatory requirements

3. Payment Processing

All payments on brownscommercehub.com are handled by trusted third-party payment processors, including Paystack, which supports mobile money, debit/credit cards, and bank transfers. B.PORT does not have access to or store sensitive payment information such as card numbers, security codes, or mobile money PINs.

4. Sharing of Information

We do not sell, trade, or rent your personal information. We share information only with:

• Service providers involved in payment processing, logistics, and delivery
• Legal or regulatory authorities when required by law

All third parties are obligated to keep your information secure and confidential and to use it only for the purpose for which it was shared.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance website performance, analyze traffic and usage patterns, and improve your experience. You can control or disable cookies through your browser settings, though some features of the website may not function properly if cookies are disabled.

7. Your Data Protection Rights

Under the Data Protection Act, 2012 (Act 843), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information, subject to legal or operational obligations
• Object to or withdraw consent for marketing communications at any time

To make a request, contact us using the details in Section 11.

8. Marketing Communications

Where you have opted in, we may send you promotional messages by email, SMS, or WhatsApp. You can opt out at any time by following the unsubscribe instructions in the message or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. B.PORT is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Business Name: B.PORT
• Email: info@brownscommercehub.com
• Phone / WhatsApp: +233 25 720 3636
• Location: Legon, Accra, Ghana
• Website: brownscommercehub.com