Shipping & Delivery Policy

This policy explains how, where, and when we deliver your orders. By placing an order, you agree to the terms below.

1. Delivery Areas

We deliver nationwide across Ghana. A store pickup option is also available in Accra for customers who prefer to collect their orders.

2. Delivery Charges

• Our product prices already include all our costs — the only additional charge is the delivery fee.
• The delivery fee is calculated based on your delivery location and is shown clearly at checkout before you pay. There are no hidden charges.
• Store pickup in Accra is free.

3. Processing & Delivery Times

• In-stock items: delivered within approximately 1–3 working days.
• Pre-order items: delivered within a minimum of 8 weeks after the item ships, as these are imported on demand after payment. This does not include the procurement time before the item is dispatched.
• Orders are processed after payment is confirmed. Delivery times are estimates and begin once your order is dispatched.

4. Order Updates & Tracking

We keep you informed on your order’s progress by email, SMS, or WhatsApp. For pre-orders, we provide updates through the sourcing and shipping stages.

5. Store Pickup

If you choose pickup, we will notify you once your order is ready and share the Accra pickup details. Please bring your order confirmation when collecting.

6. Delivery Delays

While we work hard to deliver on time, some delays may occur due to factors beyond our control — such as courier issues, weather, customs clearance, or supplier timelines. We will communicate promptly if your order is affected.

7. Accurate Delivery Information

Please ensure your delivery address and phone number are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details, and a re-delivery fee may apply.

8. Failed or Missed Deliveries

If a delivery cannot be completed because no one is available to receive it, our courier will attempt to reach you to reschedule. Repeated failed attempts may require a re-delivery fee.

9. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please see our Refund & Return Policy — report within 48 hours with photos for a replacement or full refund.

10. Contact Us

• Business Name: B.PORT
• Email: info@brownscommercehub.com
• Phone / WhatsApp: +233 25 720 3636
• Location: Legon, Accra, Ghana
• Website: brownscommercehub.com