Frequently Asked Questions
Everything you need to know about ordering, payment, delivery and support.
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About B.PORT
What is B.PORT?
B.PORT is a business growth and importation service operated by Brown’s Commerce Hub. We help individuals and businesses in Ghana source products, import goods, and build profitable businesses through a structured, pre-order based system.
Is B.PORT a store with ready stock?
B.PORT operates mainly on a pre-order basis — most items are imported on demand after full payment. Some products listed on the website may be available for quicker delivery. Each product page shows whether the item is Available or Pre-order.
Where does B.PORT operate?
B.PORT primarily operates in Ghana and sources products globally, including from China, Turkey, Dubai, the UK and the US.
Ordering & Payment
How do I place an order with B.PORT?
There are two ways to order:
- On the website: browse the listed products and check out directly. Payment is made securely online.
- Private order via WhatsApp: if the item you want is not listed on the website, send us a request on WhatsApp. We confirm the price first, then you pay and we import it for you.
What is the difference between a website order and a private order?
Website orders are for products already listed in our shop — you order and pay directly online. Private orders are custom import requests for items not on the website; these are arranged personally through WhatsApp, with pricing confirmed before payment.
Do I need to pay before my order is processed?
Yes. Full payment is required before procurement and importation begin.
Can I make a part payment or installment payment?
No. B.PORT requires full payment before processing any order.
When does B.PORT start working on my order?
B.PORT begins procurement only after full payment has been confirmed.
Delivery & Shipping
How long does delivery take?
In-stock items are delivered within about 1–3 working days. Pre-order/imported items take a minimum of 8 weeks after the item ships. Timelines are estimates and may vary.
Can B.PORT guarantee a delivery date?
No. Delivery timelines are estimates and cannot be guaranteed due to shipping and customs factors.
What causes delivery delays?
Delays may occur due to supplier delays, shipping congestion, customs inspections, or other external factors.
Refunds & Cancellations
Can I cancel my order after payment?
Orders cannot be cancelled once procurement has started.
Can I get a refund?
Refund eligibility depends on the stage of the order and associated costs. All refund requests are reviewed by a human agent. Faulty, damaged or incorrect items reported within 48 hours qualify for a replacement or refund.
Does the AI assistant approve refunds?
No. Refund decisions are handled by human representatives only.
Products & Compliance
Can B.PORT import any product?
B.PORT can import most legal goods. Restricted or prohibited items must be reviewed before confirmation.
What happens if my item is restricted?
The request is escalated to a human agent for review and guidance.
Communication & Support
How can I contact B.PORT?
You can contact B.PORT via WhatsApp or through the contact page on the website.
Does B.PORT communicate mainly on WhatsApp?
Yes. WhatsApp is the primary channel for customer support and order updates.
B.PORT AI Assistant
What can the B.PORT AI assistant do?
The AI assistant explains services, answers general questions, collects customer details, and prepares requests for human follow-up.
What can the AI assistant not do?
The AI assistant cannot process payments, negotiate prices, confirm delivery dates, or approve refunds.
What information does B.PORT need to start an order?
B.PORT requires the customer’s name, WhatsApp number, product description, and quantity.
Legal & Policies
Where can I read B.PORT’s policies?
All policies are available on our website:
